This Privacy Policy explains how PixelCare Connect ("PixelCare," "we," "us," or "our") collects, uses, shares, and protects information when you use the PixelCare Connect mobile application and related services (the "App"). This App is designed for general wellness and lifestyle tracking. It is not a medical device and does not provide medical diagnosis, treatment, or professional medical advice. See "Health Disclaimer" below.
1. Information We Collect
Account information: name, email address, and authentication credentials when you create an account.
Wellness and health-related data, depending on which features you use and which devices or services you connect:
Glucose readings from a connected continuous glucose monitor (CGM)
Vitals from supported connected devices: blood pressure, oxygen saturation (SpO2), heart rate, ECG readings, and related device outputs
Body measurements: weight, body composition, height
Nutrition data: meals you log, food photos you submit, and AI-generated nutrition analysis
Activity and sleep data, synced from Google Health Connect, Samsung Health, Apple Health, or connected wearables
Lab report photos and AI-generated summaries/metrics extracted from them
Urine test panel results, if you use a compatible testing device
AI chat messages you send to the in-app wellness assistant
Photos and images submitted for food/nutrition analysis or lab report analysis, and images from camera-based vitals-scanning features, where applicable.
Device and usage information: device type, OS version, app version, and general diagnostic information.
2. How We Use Your Information
To provide the App's core features: wellness trends, device syncing, AI-assisted summaries
To maintain and secure your account
To generate AI analysis of nutrition and lab report photos (see "AI Processing" below)
To enable optional sharing of your wellness data with a healthcare provider or clinic you explicitly choose to connect with, via the PixelCare Clinic Portal
To communicate with you about your account or the App
To improve reliability and features through aggregated, de-identified analysis
We do not sell your personal or health information.
3. AI Processing of Your Data
Certain features — lab report analysis, nutrition photo/text analysis, and the AI wellness chat assistant — send the content you submit to a third-party AI service provider (currently OpenAI) for processing, only when you actively use these features. The App shows a consent notice before your first use of these features, describing what is sent and to whom.
AI-generated output is provided for general informational purposes only, may contain errors, and is not a substitute for professional medical or nutritional advice.
4. How We Share Your Information
With your explicit consent — if you link your account to a doctor or clinic through the Clinic Portal, that provider can view the wellness data categories you've authorized. You can revoke this access at any time in the App.
With service providers who process data on our behalf under confidentiality and data-protection obligations, including OpenAI (AI analysis), Spike (health-data aggregation from Health Connect/Samsung Health/Apple Health), and our cloud hosting providers.
For legal reasons, if required by law or to protect the rights, property, or safety of PixelCare, our users, or others.
In a business transfer, subject to this policy or one offering at least equivalent protections.
We do not share your health data with advertisers, and we do not use your health data for advertising purposes.
5. Third-Party Health Platforms
If you connect Google Health Connect, Samsung Health, or Apple Health, the specific data types you authorize are read from (and in some cases written back to) those platforms according to your permissions, which you control at any time via your device settings and the App's connection screens. Disconnecting a platform stops future syncing but does not automatically delete data already stored in PixelCare Connect — use the deletion options below.
6. Data Security
We use industry-standard security measures, including encryption of data in transit, to protect your information. Access to health data within our systems is role-restricted. No method of transmission or storage is 100% secure.
7. Data Retention and Deletion
We retain your information for as long as your account is active or as needed
to provide the App’s features. You can delete your account, and all associated
data will be deleted. You can delete your account in the App by going to
Profile → Delete Account, or online without the App installed at:
PixelCare Connect is intended for users 18 years of age and older. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
9. Your Rights
Depending on your location, you may have rights to access, correct, export, or delete your personal information, and to withdraw consent for optional data sharing (such as AI processing or clinic sharing) at any time. Contact us using the information below to exercise these rights.
10. International Data Transfers
Your information may be processed in countries other than your own. Where required, we rely on appropriate safeguards for such transfers under applicable data protection law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the "Last updated" date above and, for material changes, provide additional notice in the App.
12. Health Disclaimer
PixelCare Connect is designed for general wellness and informational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition, and it is not a substitute for professional medical advice, diagnosis, or treatment. AI-generated summaries and connected-device readings may be inaccurate or incomplete. Always seek the advice of a licensed physician or other qualified healthcare provider with any questions regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you read or saw in this App. Do not use this App for medical emergencies — call your local emergency number immediately if you believe you are experiencing one.
